↩ Refund Policy
We sell digital PDF files — no physical shipping. Read our policy and use the checker below to see if your situation qualifies for a refund.
Check Your Eligibility
Select the situation that best describes your case and we will tell you right away.
If the file does not match what was described in the product listing, that is our responsibility. Contact us with your order number and a brief description of the mismatch. We will either send you the correct manual immediately or refund your payment — your choice.
Contact Support →First try re-downloading from your account — interrupted connections can cause corrupt files. If it still fails, contact us with your order number. We will send a fresh copy immediately. If the issue persists, we will refund you in full.
Contact Support →Check your spam folder first, and also try logging in to your account under "My Downloads." If your file is still not accessible, contact us with the email address used at checkout. We will locate your order and resolve it within the hour.
Contact Support →Contact us within 7 days of the second purchase with both order numbers. We will confirm the duplicate and refund the extra charge to your original payment method within 1 business day.
Contact Support →Because our manuals are digital files that are accessible immediately after purchase, we cannot issue refunds for change of mind. We encourage you to verify the product description carefully before purchasing. If you are unsure about compatibility, contact us before buying — we will help you for free.
Purchasing the wrong model number is considered a customer error. Before your next order, verify your machine's serial number on the chassis identification plate and compare it to the serial range listed in the product title. If you are not sure which manual is correct, contact us — we will point you to the right one before you buy.
Once a digital file has been successfully downloaded and is functioning correctly, the purchase is considered complete. This is standard policy for all digital goods. If you have a specific technical issue with the content of the file, contact us and we will review your case individually.
Situations That Qualify for a Refund
We issue refunds without hesitation when the problem is on our side.
Wrong or Mismatched File
The file you received does not match the model, serial range, or equipment type listed in the product description. You get a corrected file or a full refund — your choice.
Corrupted or Unreadable PDF
The downloaded file cannot be opened, is missing pages, or is damaged. We will send a working copy immediately or refund you in full.
Download Link Not Delivered
Payment was taken but no email arrived and the file is not in your account. We will resend your link within the hour or issue a refund.
Accidental Duplicate Order
You purchased the same manual twice by mistake within 7 days. Contact us with both order numbers and we will refund the duplicate.
Billing or Technical Error
You were charged but the order did not complete, or you were billed an incorrect amount due to a system error. Full refund, no questions asked.
Situations That Do Not Qualify
Because our products are digital files with instant access, the following situations are not eligible.
File Already Downloaded
Once the PDF has been successfully downloaded and is working correctly, the purchase is final. The product has been delivered as described.
Change of Mind
We do not issue refunds because you no longer need the manual or found another source. Please verify before purchasing.
Wrong Model Ordered by the Customer
Selecting an incompatible model number is a customer error. Always verify your serial number before checkout. Contact us first if unsure — it is free.
Incompatible PDF Reader
Our files are standard PDFs. If your reader has trouble, try Adobe Acrobat Reader (free). We are happy to help with technical guidance before any refund is considered.
How to Request a Refund
Use the contact form on our site or email support directly. Requests made after 7 days are reviewed individually — reaching out is always worth it.
Your order number is in your confirmation email and in your account under "My Orders." The more detail you provide, the faster we can help.
Our team will review your case and reply with either a corrected file, a resent download link, or a refund approval.
Approved refunds process within 3 to 5 business days depending on your bank or payment provider.
💡 Tips to Avoid Issues Before You Buy
- Check the product title carefully — it includes the brand, model range, and serial number range covered.
- Verify your machine's serial number on the chassis plate or cab identification sticker before ordering.
- Read the product description for details on what systems and sections are included in that specific manual.
- If you are unsure about compatibility, contact us first — we will confirm the right manual for your machine at no charge.
Need Help With Your Order?
Our support team responds within one business day — usually faster.
Contact Support →